🔒 Privacy at a Glance
We Protect Your Data
256-bit encryption & secure servers
You Control Your Info
Access, update, or delete anytime
Clear Purpose
We only use data to serve you better
No Data Selling
We never sell your information
📋 Table of Contents
🌟 Introduction
At Khelo 24 Bet, protecting your privacy is fundamental to our operations. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our online cricket betting platform, mobile app, and related services. We believe in complete transparency about our data practices and providing you with full control over your personal information.
This policy applies to all users of Khelo 24 Bet services, including our cricket betting app, Teen Patti real cash games, casino features, live streaming services, and customer support interactions. By creating your online cricket ID with us, you agree to the practices described in this policy.
🔒 Complete Transparency: We believe you should know exactly how your data is handled. This policy provides full details about our privacy practices.
📊 Information We Collect
👤 Personal Information You Provide
When you register for an account, we collect essential information needed to provide our services and comply with legal requirements:
📋 Registration Information
- Full name as it appears on government documents
- Mobile phone number for account verification and security
- Email address for important notifications and support
- Date of birth to verify you meet age requirements
- Complete residential address for identity verification
📄 KYC Verification Documents
- Government-issued identification (Aadhaar, PAN, Driving License, Passport)
- Bank account information (account numbers, IFSC codes, account holder names)
- Biometric data (fingerprints, facial recognition) if you enable these features
- Communication preferences and language settings
🔄 Information We Collect Automatically
Our platform automatically collects technical information to improve your experience and maintain security:
📱 Technical Information
- IP address and location
- Device information & identifiers
- Browser type and version
- App usage and session data
🎯 Activity Information
- Betting activity and history
- Game play patterns
- Transaction records
- Website navigation patterns
💬 Communication and Support Records
We maintain comprehensive records of all your communications with our customer support team to provide consistent, high-quality service:
- Live chat conversations and WhatsApp message exchanges
- Phone call summaries and email correspondence
- Marketing communication preferences and response history
- Feedback and survey responses
🎯 How We Use Your Information
⚙️ Primary Service Functions
We use your personal information primarily to:
🔐 Account Management
- Create and maintain your betting account
- Process deposits and withdrawals
- Verify identity for security compliance
- Provide responsive customer support
📱 Personalization
- Personalized betting recommendations
- Customize dashboard preferences
- Relevant cricket match suggestions
- Betting pattern insights
📧 Communications
- Account notifications and confirmations
- Security alerts and updates
- Promotional offers you've requested
- Important service updates
🛡️ Security and Legal Compliance
Your information plays a crucial role in maintaining platform security and meeting our legal obligations:
- Verify identity during account creation and high-value transactions
- Detect and prevent fraudulent activity through pattern analysis
- Comply with anti-money laundering regulations and reporting requirements
- Monitor for potential security threats and unauthorized access
- Identify signs of problem gambling for intervention support
🤝 Information Sharing and Disclosure
🔗 Service Providers and Partners
We share necessary information with trusted third-party service providers who help us deliver our services:
💳 Payment Processors
Receive bank details and transaction amounts to handle deposits and withdrawals securely
🆔 Identity Verification
Process KYC documents under strict confidentiality agreements
☁️ Cloud Storage
Host servers and databases under comprehensive security agreements
🎧 Support Tools
Process communication records to help agents provide better service
🔒 Partner Requirements: All third-party partners must meet our strict data protection standards and use your information solely for contracted services.
⚖️ Legal and Regulatory Requirements
We may disclose your information when required by applicable laws, including:
- Responding to court orders and government investigations
- Meeting regulatory compliance requests
- Protecting our legal rights and investigating suspected fraud
- Ensuring platform integrity and user safety
- Cooperating with law enforcement in criminal matters
⚖️ Legal Protection: Such disclosures always follow legal procedures and we minimize the scope of information shared while meeting our obligations.
🛡️ Data Security and Your Rights
🔒 Security Measures
We implement multiple layers of security to protect your personal information:
- 256-bit SSL encryption for all data transmission
- Secure servers with advanced firewalls and intrusion detection
- Limited access to personal data by authorized personnel only
- Regular security audits and vulnerability assessments
👤 Your Privacy Rights
You have complete control over your personal information:
- Access & Update: View and modify your information through account settings
- Data Copy: Request complete copies of all data we hold about you
- Communication Control: Modify notification preferences anytime
- Data Deletion: Request removal subject to legal retention requirements
- Marketing Opt-out: Unsubscribe while keeping essential notifications
⚙️ Your Privacy Controls
📞 Contact Information
For privacy questions, data access requests, or concerns about how we handle your information, contact our Data Protection Team:
Email Us
privacy@khelo24bet.com
Dedicated Data Protection TeamLive Chat
Available 24/7
Instant privacy supportData Officer
Chief Privacy Officer
For complex privacy matters📋 When Contacting Us About Privacy
- Include your registered email address for account verification
- Specify the type of request (access, update, deletion, etc.)
- We'll respond to privacy requests within 48 hours
- Complex requests may take up to 30 days to complete
🛡️ Your Privacy Matters
We're committed to protecting your personal information and giving you control over your data.
This Privacy Policy is regularly updated to reflect our current practices and legal requirements. We'll notify you of any significant changes via email and on our platform.
Questions about our privacy practices? We're here to help 24/7.